Claims and Returns Policy

• Your order is filled, checked, re-checked and then packed with the utmost care.
• At the time of delivery, verify that the number of cartons shipped is what you received. Check for damage. If a box is dented or damaged in any way, have the driver make a note of it on your delivery receipt. Then contact your customer service department immediately. Trucking companies have a 10-day claim period. If a claim is not made within that period, they will not honor it.
• We gladly accept returns for items that are not shipped as ordered or that are damaged in any way. For these returns, you will receive product replacements and/or 100% credit to your account.
• To return goods that were shipped as ordered, you must pay return freight or postage, PLUS a 15% restocking and handling fee.
• Return authorization from our Customer Service Department is required for ALL returns. To receive a Return Authorization Number (RA), please call 800-243-2329. The outside of your package must be clearly marked with the RA number or it will be refused.
• Returns must be in the original packaging and in 100% saleable condition (damages and defects excluded).
• Special order and non-catalog items are non-cancelable and non-returnable.
• Opened software cannot be returned.