All returns must have prior authorization from our Customer Service Department. To receive your Return Authorization (RA) number, please call 800-243-2329 within 30 days of receipt. Your package must be clearly marked with the RA number on the outside of the box or it will be refused. Accounts returning goods that were shipped as ordered myst pay return freight or postage, PLUS a 20% restocking and handling fee. No returns will be accepted on "Special Order" items or software. Returns must be in unopened, 100% resalable condition or a replacement/reconditioning fee will be charged.